Account

Delete your GroundBrain account

Last updated: 26 August 2026

This page explains how to request deletion of your GroundBrain account and the data associated with it. GroundBrain is published by GroundBrain UK Ltd.

How your data is governed

Your account exists under a contract between your employer and us, which includes a Data Processing Agreement (DPA) under Article 28 of the UK and EU GDPR. Your employer is the data controller; we are the data processor and act only on their instructions. Deletion and retention are set by the DPA.

How to request deletion

If your employer provides the Service to you, please make these requests to them. As their processor we will assist them in answering you, but we cannot act on their data without instruction. For data where we are the controller, contact [email protected].

You can also send the request to us and we will route it:

  1. Email [email protected] with the subject "Delete my account".
  2. Send it from the address your account uses, so we can verify it is you.
  3. Give your full name and your company.
  4. We confirm receipt within 5 working days, complete the deletion within 30 days, and email you when it is done.

What is deleted, and what is kept

DataWhat happensKept for
Account dataDeleted, so the account can no longer be usedWithin 30 days of the request being verified
Data you created in the appRetained as your employer's data under the DPA, unless they instruct us to delete itThe period set in their agreement with us
Technical data and logsKept for security monitoring, then deleted6 months
Records we must keep by lawRetained, for example tax and accounting records6 years

Data can persist in encrypted backups for up to 35 days after it is removed from the live Service. If you hold an account that is not provided through an employer, we delete the data you created along with the account.

When your employer's contract ends

On termination we delete the data or return it to them, as the DPA requires.

Removing the app

Uninstalling the app does not delete your account. Use the steps above.

Contact

See the privacy policy for what we collect and why.

GroundBrain UK Ltd
Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ
[email protected]